Software

Tariff management

Individual tariffs and surcharges can be applied for each customer. The flexible tariff management allows a variety of scenarios to be mapped, including recurring fees, such as monthly/annual subscription rates (e.g. basic rates).

For journeys, various tariffs can be set for each customer:

  • Flat rates per journey:
    Each journey incurs a set charge regardless of the duration of the journey
  • Usage charge:
    E.g. Each thirty-minute period commenced costs €1. So a journey of 10 minutes would cost €1 and a journey of 59 minutes would cost €2.
  • Configurable tariff:
    The time intervals at which the charges increase can be freely defined. For example, a journey of under 30 minutes could cost €1, under an hour could cost €3 and over 90 minutes could cost €10.
  • Penalties:
    The duration of an open-ended journey can be checked. This allows an additional charge to be applied to journeys exceeding 24 hours (modifiable).

Billing

The back office includes an independent settlement tool. This calculates orders received (completed hire sessions, monthly charges, etc.) and tracks payments.

  • The system records payments received and generates reminders itself, or alternatively an external accounting program (SAP) with a rear interface can be used.
  • Credit limits can be defined for customers so that the customer can be automatically blocked if payment obligations are not met.

Invoices can be modified with flexibility, including:

  • Invoice per journey
  • Daily invoice
  • Monthly invoice
  • Mid-month invoices
  • Quarterly invoice
  • or Annual invoice
  • For outstanding payments, cash discounts can be permitted and dunning levels can be set.

Customer management

Customer management allows an overview of all customers registered on the system. The following information is recorded and can be modified for each customer:

  • Master data: Name, address and contact details
  • Credit information: Bank account details, outstanding items and credit limit
  • Cards: customers can use multiple cards for the hiring process
  • Orders: Overview of complete journeys and flat-rate charges
  • Invoice: pre-prepared invoices for customersHire sessions: all hire sessions that the customer has completed
  • Notes, documents

Corporate clients can be specified. Multiple employees can be assigned to a corporate client and the invoice for employees' usage can be sent to the employer.

An appropriate tariff can be set for each customer.

Fleet management

Fleet management allows an overview of all cycles registered on the system.

The following information is recorded for each bike:

  • Bike number (internal and external)
  • Type of bike (bike with basket, eBike, etc.)
  • Current location (X station, in storage, under repair, etc.)
  • Service life
  • Date of next inspection/repair
  • Hire sessions (all journeys made with the bike)
  • Reports (damage reports for the bike)

Incident management

The back office includes a comprehensive messaging tool, in which warning and error messages can be sent.

  • Modify which stations should be monitored
  • Configure who should receive what messages (person-specific)
  • Select who should be informed and when using a "service plan"
  • Status screen: The status screen provides an overview of all stations on the system. It shows all stations that are in working order or are defective at a glance. Warnings ("only one bike free", etc.) are also displayed.

The back office includes a comprehensive messaging tool,

in which warning and error messages can be sent.

  • Modify which stations should be monitored
  • Configure who should receive what messages (person-specific)
  • Select who should be informed and when using a "service plan"
  • Status screen:
  • The status screen provides an overview of all stations on the system. It shows all stations that are in working order or are defective at a glance. Warnings ("only one bike free", etc.) are also displayed.

Services for end users (web portal)

Which bikes are available and where?
With the use of interfaces, it is possible to provide data from other systems in real time. This allows stations to be displayed on Google Maps including their current status (number of bikes available, number of free docking points, etc.) for example. It is also possible to integrate this into a website.

My site

  • Bill information
  • Statistics