Austrian Federal Railways Passenger Lounge

    Key points of the project

    Status In Operation
    Objective Information for passengers and infotainment in the rail ticket offices and at selected stations
    Project start 2009
    Installations 61 stationary image screens across Austria
    Operator Austrian Federal Railways
    System Complete system (Digital Media Suite + Hardware)
    Users Rail passengers
    Sector National and local public transport
    Link www.oebb.at

    Objective

    Construction of a high-quality, state-of-the-art passenger information system for club lounges and selected railway stations.

    Short description

    Frequent rail travellers at Austria's biggest stations have the option of making themselves comfortable in the club lounges. Austrian Federal Railways has recorded 450 to 600 visitors per day using its lounge at Vienna West station, which has been there for four years. As well as at Vienna, the lounges in Linz, Salzburg, Innsbruck and Klagenfurt have seen rising visitor numbers.

    As in other cases, it is not only an ideal positioning but also the high-tech equipment that ensures the full attention of viewers Modern, bright screen convey the latest information on transport at the same time as showing the rail firm's programme.

    Context

    Costing around €300,000 each, the plush waiting rooms provide free snacks and drinks, television, newspapers and magazines and, at some stations, their own ticket counter, Wi-Fi, and passenger information. The lounges are open to first-class passengers, frequent travellers with a Vorteilscard, Österreich-Card holders and passengers travelling on sleeper and motorail services.

    Special features

    Periodically-updated RSS weather and news feeds
    In addition to news and RSS feeds on culture, sports, business and politics, the system also provides information about the current local weather conditions and special offers from Austrian Federal Railways.

    Live updates of journey information from the company system
    Displays departure times with live information on delays, current maintenance works and platform changes immediately fed to the passenger information system and displayed.

    Locations

    At staffed ticket counters, ticket agencies, in and around railway stations across Austria, public establishments (schools, hospitals, local authorities) and companies such as Casino Austria and McDonalds.